How are on premise hardware support interventions handled?
Hardware and on-premise interventions are not included out of the [...]
Are Microsoft 365 licenses included in your support plans?
No, licenses are not included and will be paid for [...]
Will I be charged for the estimated volume of tickets per month?
No, only the base price is a fixed monthly charge. [...]
I need additional features that are not offered out of the box. Can the Service be further customized?
Yes, of course. CloudSource IT specializes in custom solutions tailored [...]
What is the initial term of a managed IT Helpdesk contract?
Our IT Helpdesk Solutions contract is subject to a 12 [...]
