Your virtual IT Service Desk for your Day-To-Day IT-Operations
A better way to deliver IT
Is your internal IT staff too busy fixing countless, recurring incidents for your employees? The GOC managed service desk is a cost-effective solution that allows you to free up internal resources for more strategic tasks.
Transform the way your company delivers IT Support with the GOC Service Desk. With us as your trusted partner, you can return to focus on achieving your business goals.
Our Managed Service Desk comes with:
Multilingual Support
Available up to 24×7
Constant monitoring
Alert notifications and proactive incident handling
Cyber Security
Antivirus and malware protection
Backup solutions
Service Request Handling
(Cloud) File Sharing
Server Management
M365 / O365 Service Desk
And much more…
HOW TO CONTACT THE GOC SERVICE DESK
The GOC Service Desk is available and reachable in different ways up to 24 hours a day, 7 days a week, 365 days a year.
Phone
Our GOC Service Desk Agents are available by phone for urgent cases and ticket follow ups. We provide a local phone number for your employees to call as well as multilingual call answering.
Emails are answered in a fast and professional manner by our support engineers. We also offer automatic mail-to-ticket conversions for support inboxes provided by your company.
Service Portal
Our ITSM Service Portal offers a quick and detailed ticket overview of your current and past support tickets as well as a self-service catalog where your employees can request the IT services as defined by your business needs.
IT Help Desk Support
The primary goal of GOC’s Help Desk is to provide your employees the help needed to get back to work on business important goals. The Level 1 team follows ITIL standards and best practices to provide a robust IT Help Desk Support Service. Whether your organization needs 24/7 support or just during core business hours, our team can assist with:
- Connectivity and access issues
- Operating system issues
- Email issues
- Password resets
- Standard Application support
- Server unavailability issues
- Operating System instability issues
- And more
Our ITIL-Certified Support Team will be able to remotely connect to the user’s computer in real-time and provide the requested help immediately. More complex cases which can not be solves immediately due to the complexity or required expert knowledge are escalated to our Level 2 Engineers and immediately worked on until a solution can be provided.
In addition to these reactive IT support samples, our IT Help Desk support can optionally be extended by our IT Service Desk addon. Scroll down for more information.
IT Help Desk Support
The primary goal of GOC’s Help Desk is to provide your employees the help needed to get back to work on business important goals. The Level 1 team follows ITIL standards and best practices to provide a robust IT Help Desk Support Service. Whether your organization needs 24/7 support or just during core business hours, our team can assist with:
- Connectivity and access issues
- Operating system issues
- Email issues
- Password resets
- Standard Application support
- Server unavailability issues
- Operating System instability issues
- And more
Our ITIL-Certified Support Team will be able to remotely connect to the user’s computer in real-time and provide the requested help immediately. More complex cases which can not be solves immediately due to the complexity or required expert knowledge are escalated to our Level 2 Engineers and immediately worked on until a solution can be provided.
In addition to these reactive IT support samples, our IT Help Desk support can optionally be extended by our IT Service Desk addon. Scroll down for more information.
IT Service Desk Add-On
With the optional GOC IT Service Desk Add-On you also enable professional support for your Day-To-Day IT-Operations, active monitoring of your IT infrastructure as well as proactive IT maintenance, which will constantly improve the quality of your IT and hence prevent many issues from occurring in the first place.
Our fully customizable, managed IT Service Desk Solutions include, but are not limited to:
- 24×7 monitoring of your IT assets
- Proactive maintenance & improvements
- Service Request Handling
- Change Management
- Employee On- & Offboarding
- Compliance checks
- and many more
The GOC will also provide you and your employees with access to our ITSM Portal with a customized self-service request catalog which will contain all services your company wants us to process.
IT Service Desk Add-On
With the optional GOC IT Service Desk Add-On you also enable professional support for your Day-To-Day IT-Operations, active monitoring of your IT infrastructure as well as proactive IT maintenance, which will constantly improve the quality of your IT and hence prevent many issues from occurring in the first place.
Our fully customizable, managed IT Service Desk Solutions include, but are not limited to:
- 24×7 monitoring of your IT assets
- Proactive maintenance & improvements
- Service Request Handling
- Change Management
- Employee On- & Offboarding
- Compliance checks
- and many more
The GOC will also provide you and your employees with access to our ITSM Portal with a customized self-service request catalog which will contain all services your company wants us to process.
What is a Single Point of Contact in IT?
What is a Single Point of Contact in IT?
On-Site Field Service
About 95% of all IT Service or Support Requests can be solved remotely. For on-premise support cases where an Engineer or Technician is required to visit your offices, the GOC has partnered up with a network of Hardware Service Providers.
In cases where the customer has a on-site resource, our engineers will work closely with them to get the issue solved.
THE GOC PARTNERS WITH
